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Visiting your loved one at South Oaks

Our patients’ families and loved ones are an integral part of treatment at South Oaks Hospital. We welcome them to visit at the patient’s discretion, without regard to legal relationship, race, color, national origin, religion, sex, sexual orientation, gender identity or disability. 

While South Oaks Hospital does not have open visiting hours, we try to allow visitation whenever possible, as long as it does not interfere with our patients’ participation in treatment.

We ask that you follow a few guidelines to help ensure your privacy and safety, and that of our patients:

  • All visitors must present photo identification and provide the patient’s full name and South Oaks unit in order to obtain a visitor’s pass, issued by the receptionist.
  • If you are planning to visit a child or adolescent patient, your name must be on a list of approved visitors. It is strongly recommended that the patient’s parent or guardian provide the names of all approved visitors during the admission process, and communicate any updates to the case coordinator prior to a visitor’s arrival.
  • Patients may receive only two visitors at a time. When warranted, exceptions may be made at the discretion of the unit.
  • Personal property is not allowed onto the unit. For your loved one’s privacy and safety, please secure all cell phones, cameras, recording devices, purses or backpacks and other personal items prior to entering the building. Weapons are never allowed.
  • Any items brought for the patient will be reviewed by staff to ensure patient safety. Note that plastic bags are not permitted on our units. For the safety of our patients, please use paper bags instead.

If you have any questions about our policies for visitors, please speak with a staff member during your visit. 

Visiting hours

Adult Psychiatry 

Monday – Sunday

Senior Adult – SE 1:
11:30am – 1pm
5:30pm – 7pm

Adult – SE 2:
12:15pm – 1:15pm
6pm – 8pm

Adult – SW 1:
12:15pm – 1:15pm
6pm – 8pm

Adult – NE 2:
12:15pm – 1:15pm
6pm – 8pm

Child & Adolescent Psychiatry

Monday – Friday 

Preadolescent – NW 1:
11:30am – 2pm
6pm – 8pm

Adolescent Female – SW 2:
11am – 12:45pm
6pm – 8pm

Adolescent Male – NW 2:
11am – 12:45pm
6pm – 8pm

Weekends

Child & Adolescent – all units:
11am – 2pm
6pm – 8pm

Substance Use Disorder Services
Visits by appointment only, at the discretion of the treatment team.

Visiting at other times
We make every effort to accommodate visitors who are unable to visit during regular visiting hours. Please speak with unit staff.

Additional visitor information

Phone calls

To contact an adult patient, call the courtesy phone number provided by the patient.

To contact a child or adolescent patient, dial (631) 264-4000, and provide the patient’s code and unit location to the operator who answers. The patient code and unit location will be provided to the patient and family member or legal guardian at the time of admission; they may also be obtained from the patient’s case coordinator on the patient’s unit . They are required from callers to ensure patient privacy and safety.

Patients are permitted to make outgoing calls when not involved in treatment. 

Parking

Visitor parking is located outside Valentine and Jennings Halls. Visitors may park in spots identified by green markings or any other non-restricted areas identified by white markings.

Food & amenities

Vending machines are located in the lobby of the Evaluation & Admissions department in Valentine Hall.

Lost & found

Our lost and found department is operated by our security department. If you lose or find an item while at South Oaks, please call (631) 264-4000 x5490.

For the health of our patients, staff and visitors, South Oaks is a smoke-free environment. Thank you for not smoking.